Charlotte Crosby | Millionaire reality TV star furloughed employee

Several high-profile celebrities have come under fire for choosing to furlough staff, despite their own personal fortunes. In April 2020 Victoria Beckham was branded a “total disgrace” for making the decision to furlough staff. Elsewhere, the fashion designer Stella McCartney also found herself hitting headlines last year after she revealed she would be placing employees on the Coronavirus Job…

Future of Work From Home for Service and Support Employees

Customer service and support leaders have joined the growing list of executives considering making work-from-home (WFH) policies a part of their postpandemic operating strategy. For the service and support function, the shift is monumental.  Before the COVID-19 pandemic, the majority (72%) of customer service and support functions operated almost exclusively in-office, with fewer than 10%…