Charlotte Crosby | Millionaire reality TV star furloughed employee

Several high-profile celebrities have come under fire for choosing to furlough staff, despite their own personal fortunes. In April 2020 Victoria Beckham was branded a “total disgrace” for making the decision to furlough staff. Elsewhere, the fashion designer Stella McCartney also found herself hitting headlines last year after she revealed she would be placing employees on the Coronavirus Job…

Future of Work From Home for Service and Support Employees

Customer service and support leaders have joined the growing list of executives considering making work-from-home (WFH) policies a part of their postpandemic operating strategy. For the service and support function, the shift is monumental.  Before the COVID-19 pandemic, the majority (72%) of customer service and support functions operated almost exclusively in-office, with fewer than 10%…

9 ways to maintain employee engagement during lockdown

It’s no hidden secret that employee engagement is a major contributing factor towards building a successful business. Yet, driving employee engagement doesn’t come at the click of your fingers. In fact, only 15% of employees worldwide are considered to be fully engaged in their job role. As far as buzzwords go, employee engagement will always…

Stats & Trends | Adjusting to the ‘new normal’

HR Grapevine Working 9 to 5, commuting daily either by train or car, attending face-to-face meetings and enjoying lunches with colleagues were all considered a part of normal working life this time last year. However, fast forward to March 2020 and the way of working is now something differently entirely. Working from dining room tables, kitchen…