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COVID-19 caused 7 of 10 boards of directors to accelerate digital business, but accelerating digital requires a change in work habits, and the reality is that people don’t change their habits overnight. Acceleration is not just a tech problem. It requires a deliberate effort to rethink the ways in which work is performed, processes are undertaken and decisions are made, enabling more agile and better adaption to the emerging work culture. “Accelerating digital business means working differently and faster, but people don’t change working habits on command, just like they don’t change eating habits on command,” says Mary Mesaglio, Distinguished VP Analyst, Gartner. “Executive leaders must frame the change for employees by defining new values or doubling down on existing ones, and then linking expected behaviors to them. Just stating the values is too vague.” [swg_ad] Gartner recommends that leaders adopt three default behaviors to become more agile. Each behavior has three sample hacks to get you started. Speed up decision making The keys to accelerated product delivery, governance, and other processes come from enabling faster decision making within the organization. The reasons that decisions often take too much time vary: Responsibility avoidance, risk aversion, unclear goals, ill-defined projected outcomes
