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Multiple technology service providers — including Amazon Web Services, Okta and Stripe — suspended or terminated service to Parler after the January 6, 2021 mob invasion of the U.S. Capitol building. This effectively resulted in Parler’s business being shut down, or “deplatformed.” As a result, business leaders are revisiting their risk management strategies to understand how exposed they would be if a critical online service contract were terminated. When and why does deplatforming happen? Deplatforming does not happen often, but it does happen. Technology service providers have rejected, terminated or announced they would no longer support contracts with certain companies. For example, PayPal announced that it would no longer process payments for performers on PornHub, a platform for adult video content; and Salesforce changed the language in its terms of service in 2019 to prohibit certain types of firearms retail transactions. IT Leadership Gartner IT Symposium/ Xpo® Objective insights, strategic advice and practical tools to help CIOs and IT executives achieve their most critical priorities Learn More Service providers can terminate contracts for material breaches of the terms of service, choose not to renew them or offer such unattractive terms that nonrenewal is the only reasonable option. This is true
