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The must-have skills for the 2021 CPO The pandemic changed HR’s exposure and day-to-day. HR Grapevine reveals what skills are now needed for HR leaders… Just before the pandemic, HR Grapevine wrote about the skills needed and challenges faced by those at the top of the HR profession. In many cases, people leaders were required to lead strategic business changes within their organisations, as well as having a professional toolkit that could solve people issues and guide top executives; a change from more auxiliary roles played in the past. In fact, a study of CHROs, from Service Now in 2018, found that HR heads were spending most of their time on organisational strategy, the experience of their people, digitisation of work, and efficiency; more strategic tasks than might’ve been thought. And, according to 2018 data from the Centre for Executive Succession, they were also the closest confidants of CEOs: providing that crucial professional sounding board and guidance. Whilst traditional HR skills might’ve sat in the ‘risk averse’ category some functions had proved they could operate with flexibility and agility During the first days of the coronavirus pandemic, the role of senior HR practitioners evolved, quite rapidly, once more. Workloads
