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By Rosemary Smart, EX Solutions, ServiceNow Three questions to answer to ensure engaged, productive and safe employees If the harsh reality of a global pandemic has taught us anything, it’s that the notion of a gentle transition to the ‘future of work’ no longer exists. To truly understand how the pandemic has affected the way people work, ServiceNow recently commissioned Wakefield Research to survey 9,000 workers. One common thread to employees and executives was that a flexible working environment, with staff allowed to choose what suits them best, is now considered a non-negotiable. Though, the same executives are anxious that flexible working could exacerbate pre-existing barriers to cross-department collaboration and are worried employees may be unable to access the information they need to resolve everyday issues. It’s a dilemma, but a very solvable one. And as your company prepares for ‘a new way of working’, I believe there are three questions you need to answer to find a solution: 1. Do we have the right digital workflows? Leaders across all business functions, especially in HR, are now tasked with keeping employees engaged and productive, wherever they are: those caught short risk compromising their staff’s motivation — potentially, losing customers and
