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Locating a shared services center involves trade-offs related to cost, operating environment and talent. Shared services leaders need a rigorous approach to gauge those trade-offs and identify potential locations before making a final decision. Research from the Gartner Finance practice identifies for shared services leaders four location clusters that can help them narrow their search. Download eBook: The Digital Future of Finance This article recaps their key points, edited for clarity and length. Key considerations in locating a shared services center No one location is perfect, so there will always be trade-offs. The first is the choice between the operating environment and cost savings. The second is between talent availability and talent quality. What this means in practice: An attractive, low-risk operating environment likely comes at a cost premium. Where there is high talent availability, talent quality is likely an issue. Shared services leaders who prioritize cost savings and talent availability will generally have to compromise on operating environment and talent quality. Four location clusters frame SSC trade-off decisions Your organization’s internal preferences and strategic objectives will inform the trade-offs that drive an optimal location selection. For instance, some organizations might prefer a service center close to their headquarters, irrespective
