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People make a lot of decisions in today’s organizations. Take pay, for example. Pay rates often reflect management discretion and intangible contributions valued by managers. And yet only 40% of employees believe their pay is fair. Would injecting AI in decision making about pay improve the outcome? More on that later. Let’s consider first why it’s so hard to make good decisions today, and why AI could help. A recent Gartner survey found that 65% of decisions made are more complex — involving more stakeholders or choices — than they were two years ago. In short, decision making can’t keep up with the fast-changing context in which business decisions are being made today. “With continually more dynamics and complexity in modern-day business — especially digital business — our capabilities must improve to make the best possible decision in the shortest possible time, in a scalable, risk-conscious, consistent, adaptive and personalized fashion,” says Pieter den Hamer, Sr. Director, Analyst, Gartner. “Moreover, the decisions that we make today can’t be based on yesterday’s situation awareness; they must reflect the here and now.” Related webinar: Leverage AI to Boost Decision Intelligence for Better Business Outcomes Different degrees of AI in decision making Humans
